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Frequently Asked Questions @ WepHaus.com

How much will shipping cost? - Shipping is based on the total weight of your order and shipping address. For the fastest answer, just place any item(s) you are interested in your on-line shopping cart and select your location from the list of states and countries. The lowest cost shipping will be displayed to your area. For other shipping options please proceed thru checkout and follow the prompts.You will be able to view and select from all available shipping options before committing to purchase.
How long does shipping take? - We ship Monday thru Friday and most Saturdays via USPS. Usually orders are processed and shipped within 24 hours. Often we ship the same day the order is received, whenever possible. Exceptions are postal holidays and when are on the road vending at weekend events. Priority Mail typically delivers packages in 2-3 working days. Parcel Post can take up to twelve working days. Priority International Mail generally takes two weeks or less. Certain countries have slower mail systems than others. Consult your local postal authorities for more information.
What is your return policy? - If you are not satisfied with your purchase from WEP for any reason, simply return it postpaid within 10 days of receipt in as-delivered condition for refund or exchange. WEP will refund your return postage if we have made an error. Credit card orders will be refunded to the same credit card used for the purchase. Orders paid with check or money order will be refunded by company check.
How can I determine my Euro clothing size(s)?- We try to post the marked Euro size as well as the nearest measured US equivalent whenever possible. If you know your Euro size in a particular item, great. Simply order that size. If you do not know your euro sizes, that's OK too. Just measure the waistband (circumference or diameter times two) and inseam length of your favorite pants to determine what size you need. For shirts, coats and jackets, lay your favorite shirt out flat and measure the distance across the chest at the bottom of the sleeve and multiply times two. This is the chest size of a shirt, coat or jacket that will fit you comfortably. Sleeve length is simply the length of the sleeve from upper seam to cuff. Hat size is best determined by measuring around your head with a flexible measuring tape. If you don't have a suitable measuring tape, use a piece of string and then measure the string to the nearest 1/8 in or nearest cm. It is more accurate to measure your favorite clothes rather than to use the marked sizes. If you check the clothes in your closet, you will probably be surprised how often the marked sizes differ from the actual measurements.
Why are larger sizes so rare in European military clothing? - We don't know exactly why. Our items are genuine military surplus except where stated, and as with all military surplus, it means that the military didn't need it anymore or had too much of a particular thing. We offer what we can source at a good price and pass the savings on to our customers.
Do you ever get larger sizes in the European military clothing items? -Sometimes--if you are looking for a larger size, send us an email and we'll put you on our contact list.
What does used, good or used, very good condition mean? -We conservatively estimate the condition of our used military surplus merchandise. Items wear with use and fade from laundering. Many of our surplus items have small, expertly done repairs made by the military. All items we offer are completely functional and usable, except where so stated. Used, good condition means that the item is estimated to be 70% or better of its new condition and might have several repairs. Used, very good is a cut above the ordinary with 85% or better of its original condition intact and minimal or no repairs. Items in lesser conditon we will so state in the item descriptions on a case-by-case basis. We always ship the best item in stock at any given time, so order early for best condition.
Do you ship COD?- No, sorry. Our shipping provider does not offer us that option.
Do you have a wholesale price list or drop ship program? -Not at this time. We try to keep our overhead low and prices as low as possible for everyone. Sometimes we can offer a small group discount on bulk orders of select in-stock items. If your scout group, paintball group, reenactment unit or theatre/movie company can order all at once and ship to the same address, this will definitely save a bundle on postage.
Will I have to pay any customs duties for an international order?-Customs duties are assesed by and payable to your local government. Rates vary for different items. Check with your local post office or customs office for more information. All international packages will be accurately declared for content and value.
What is your privacy policy? -Any information you provide us is held in strictest confidence and will not be sold or distributed to anyone. If you wish to be on our mailing list please send us an email indicating your wishes
Do you have a store? - Just the internet store you see now. But we are always open and and as near as your computer!

 


 


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